Organizational Citizenship Behavior Checklist (OCB-C)
Spector‚ & Fox‚ 1998
pspector [at sign goes here] usf.edu
چک لیست رفتار شهروند سازمانی
OCB-C 42-Item
1. Helped co-worker with personal matter such as moving‚ childcare‚ car problems‚ etc.
2. Picked up meal for others at work
3. Picked up or dropped off co-worker at airport‚ hotel‚ restaurant‚ etc.
4. Drove‚ escorted‚ or entertained company guests‚ clients‚ or out-of-town employees.
5. Took time to advise‚ coach‚ or mentor a co-worker.
6. Helped co-worker learn new skills or shared job knowledge.
7. Covered a co-worker’s mistake.
8. Helped new employees get oriented to the job.
9. Lent a compassionate ear when someone had a work problem.
10.Bought Girl Scout cookies or other fund raising items from a co-worker (or their child).
11.Used own vehicle‚ supplies or equipment for employer’s business.
12.Lent a compassionate ear when someone had a personal problem.
13.Lent money to a co-worker.
14.Contributed and/or sent cards/flowers for co-worker birthdays/special occasions.
15.Lent car or other personal property to co-worker.
16.Changed vacation schedule‚ work days‚ or shifts to accommodate co-worker’s needs.
17.Offered suggestions to improve how work is done.
18.Offered suggestions for improving the work environment.
19.Finished something for co-worker who had to leave early.
20.Helped a less capable co-worker lift a heavy box or other object.
21.Came in early or stayed late without pay to complete a project or task.
22.Helped a co-worker who had too much to do.
23.Volunteered for extra work assignments.
24.Took phone messages for absent or busy co-worker.
25.Tried to recruit a person to work for your employer
26.Worked weekends or other days off to complete a project or task.
27.Informed manager of co-worker's excellent performance.
28.Brought work home to prepare for next day.
29.Volunteered to attend meetings or work on committees on own time.
30.Developed extracurricular activities for co-workers (sport team‚ etc.)
31.Said good things about your employer in front of others.
32.Gave up meal and other breaks to complete work.
33.Brought candy‚ doughnuts‚ snacks‚ or drinks for co-workers.
34.Organized office celebrations for holidays and co-workers' birthdays‚ retirement‚ etc.
35.Volunteered to work at after-hours or out-of-town events.
36.Volunteered to help a co-worker deal with a difficult customer‚ vendor‚ or co-worker.
37.Gave a written or verbal recommendation for a co-worker.
38.Went out of the way to give co-worker encouragement or express appreciation.
39.Decorated‚ straightened up‚ or otherwise beautified common work space.
40.Spent extra time helping a co-worker prepare/edit/rehearse a presentation or paper.
41.Assisted a co-worker with device or equipment such as computers‚ copy machines‚ etc.
42.Defended a co-worker who was being "put-down" or spoken ill of by other co-workers or supervisor.
OCB-C 36-Item
1. Picked up meal for others at work
2. Drove‚ escorted‚ or entertained company guests‚ clients‚ or out-of-town employees.
3. Took time to advise‚ coach‚ or mentor a co-worker.
4. Helped co-worker learn new skills or shared job knowledge.
5. Helped new employees get oriented to the job.
6. Lent a compassionate ear when someone had a work problem.
7. Used own vehicle‚ supplies or equipment for employer’s business.
8. Lent a compassionate ear when someone had a personal problem.
9. Contributed and/or sent cards/flowers for co-worker birthdays/special occasions.
10.Changed vacation schedule‚ work days‚ or shifts to accommodate co-worker’s needs.
11.Offered suggestions to improve how work is done.
12.Offered suggestions for improving the work environment.
13.Finished something for co-worker who had to leave early.
14.Helped a less capable co-worker lift a heavy box or other object.
15.Came in early or stayed late without pay to complete a project or task.
16.Helped a co-worker who had too much to do.
17.Volunteered for extra work assignments.
18.Took phone messages for absent or busy co-worker.
19.Tried to recruit a person to work for your employer
20.Worked weekends or other days off to complete a project or task.
21.Informed manager of co-worker's excellent performance.
22.Brought work home to prepare for next day.
23.Volunteered to attend meetings or work on committees on own time.
24.Developed extracurricular activities for co-workers (e.g.‚ sport team)
25.Said good things about your employer in front of others.
26.Gave up meal and other breaks to complete work.
27.Brought candy‚ doughnuts‚ snacks‚ or drinks for co-workers.
28.Organized office celebrations for holidays and co-workers' birthdays‚ retirement‚ etc.
29.Volunteered to work at after-hours or out-of-town events.
30.Volunteered to help a co-worker deal with a difficult customer‚ vendor‚ or co-worker.
31.Gave a written or verbal recommendation for a co-worker.
32.Went out of the way to give co-worker encouragement or express appreciation.
33.Decorated‚ straightened up‚ or otherwise beautified common work space.
34.Spent extra time helping a co-worker prepare/edit/rehearse a presentation or paper.
35.Assisted a co-worker with device or equipment such as computers‚ copy machines‚ etc.
36.Defended a co-worker who was being "put-down" or spoken ill of by other co-workers or supervisor.
OCB-C 20-Item
1. Picked up meal for others at work
2. Took time to advise‚ coach‚ or mentor a co-worker.
3. Helped co-worker learn new skills or shared job knowledge.
4. Helped new employees get oriented to the job.
5. Lent a compassionate ear when someone had a work problem.
6. Lent a compassionate ear when someone had a personal problem.
7. Changed vacation schedule‚ work days‚ or shifts to accommodate co-worker’s needs.
8. Offered suggestions to improve how work is done.
9. Offered suggestions for improving the work environment.
10.Finished something for co-worker who had to leave early.
11.Helped a less capable co-worker lift a heavy box or other object.
12.Helped a co-worker who had too much to do.
13.Volunteered for extra work assignments.
14.Took phone messages for absent or busy co-worker.
15.Said good things about your employer in front of others.
16.Gave up meal and other breaks to complete work.
17.Volunteered to help a co-worker deal with a difficult customer‚ vendor‚ or co-worker.
18.Went out of the way to give co-worker encouragement or express appreciation.
19.Decorated‚ straightened up‚ or otherwise beautified common work space.
20.Defended a co-worker who was being "put-down" or spoken ill of by other co-workers or supervisor.
OCB-C 10-Item
Spector et al‚ 2010
1. Took time to advise‚ coach‚ or mentor a co-worker.
2. Helped co-worker learn new skills or shared job knowledge.
3. Helped new employees get oriented to the job.
4. Lent a compassionate ear when someone had a work problem.
5. Offered suggestions to improve how work is done.
6. Helped a co-worker who had too much to do.
7. Volunteered for extra work assignments.
8. Worked weekends or other days off to complete a project or task.
9. Volunteered to attend meetings or work on committees on own time.
10.Gave up meal and other breaks to complete work.
شرح سایت روان سنجی: این ابزار مجموعه ای از رفتارهایی که بیشتر خارج از شرح وظایف سازمانی است و به افزایش بهره وری منجر می شود را می سنجد.
اعتبار: هماهنگی درونی، آلفا در ابزار 42 ماده ای 0.97 برای کل، 0.92 برای OCBO، 0.91 برای OCBP، در نسخه 20 ماده ای 0.94 و 0.89 در دو نمونه خود سنجی، 0.94 در اجرای همکاران درباره مستحدم
نمره گذاری:
1=Never‚ 2= Once or twice‚ 3= Once or twice per month‚ 4= Once or twice per week‚ 5=Every day
چگونگی دستیابی
منبع برای آگاهی بیشتر
Bollen‚ K.‚ & Lennox‚ R. (1991). Conventional wisdom on measurement: A structural equation perspective. Psychological Bulletin‚ 110‚ 305-314.
Dalal‚ R. S. (2005). A Meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology‚ 90‚ 1241-1255.
Edwards‚ J. R.‚ & Bagozzi‚ R. P. (2000). On the nature and direction of relationships between constructs and measures. Psychological Methods‚ 5‚ 155-174.
Fox‚ S.‚ Spector‚ P. E.‚ Goh‚ A.‚ Bruursema‚ K.‚ & Kessler‚ S. R. (2009). The deviant citizen: Clarifying the measurement of organizational citizenship behavior and its relation to counterproductive work behavior. Loyola University Chicago.
Spector‚ P. E.‚ Bauer‚ J. A.‚ & Fox‚ S. (2010). Measurement artifacts in the assessment of counterproductive work behavior and organizational citizenship behavior: Do we know what we think we know? Journal of Applied Psychology‚ 95‚ 781-790.
Fox‚ S.‚ Spector‚ P. E.‚ Goh‚ A.‚ Bruursema‚ K.‚ & Kessler‚ S. R. (2012). The deviant citizen: Measuring potential positive relations between counterproductive work behaviour and organizational citizenship behaviour. Journal of Occupational and Organizational Psychology‚ 85‚ 199-220.